Today
Ready when customers need you.
Work only inside assigned queues. Escalate fraud, identity changes, legal threats, chargebacks, complaints, or anything outside the approved playbook.
Current shift
00:00:00
Not clocked in
Hours are submitted weekly and paid monthly in USD after owner approval. Ticket and task activity helps corroborate time; it does not automatically decide pay.
Assigned to me
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Urgent fraud
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Waiting chats
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Voice follow-ups
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Priority queue
Work in this order unless an owner changes priority.
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Before every reply
Keep the customer and Kronos safe.
1Verify context; never ask for passwords, MFA codes, seed phrases, full card numbers, or full SSNs.
2Use only approved help material. Escalate uncertainty instead of guessing.
3Only the case-credit control on an assigned case may affect money. No refunds, withdrawals, identity changes, database, crypto, or banking actions.
Loading support inbox…
Choose a support conversation.
Security queue
Loading fraud reports…
Choose a fraud report. Contain and escalate—do not approve money movement.
Restricted review
Loading compliance cases, provider requests and loss-prevention reviews…
Choose a compliance item. Customer evidence stays inside this audited workspace.
Live
Loading live chats…
Choose a live chat.
Incoming calls and callbacks
Turn on the browser phone, then answer a waiting call here.
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Secure voice rules
!Caller verification shown here is context, not permission for identity, account, or money changes.
●Tell the customer before starting a recording. Pause recording before any highly sensitive information and resume only when it is safe.
↑Immediately escalate fraud, suspected takeover, legal threats, lost devices, and payment disputes.
Search or load customers.
Choose a customer to see account details, transactions, cases and approved support actions.
All customer transactions
Search by customer, transaction ID, reference, type, status or description.
| Created | Customer | Type | Amount | Status | Reference | Description |
|---|---|---|---|---|---|---|
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Kronos compliance · identity review
Restricted to approved reviewers. Compare the trusted reference, centered selfie, and complete live-motion recording. Approval releases an eligible initial application to the regulated verification channel; rejection stops it.
!Evidence links expire after five minutes. Never download, copy, or share identity evidence outside this audited review.
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Assigned PA tasks
Only owner-assigned work appears here. Every status change is recorded.
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Work session
00:00:00
Not clocked in. Add the ticket or task you are starting.
This week
Submit once the week is complete.
| Date | Reference | Hours | Check |
|---|---|---|---|
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Evidence summary
Used to flag mistakes for human review.
Overlapping timeChecking
Ticket/task referencesChecking
Support activity matchChecking
Owner approvalRequired
Payment
RateUSD $2/hour
DestinationVerified USD account
CadenceMonthly
ProviderKronosPay HiFi
Approved responsibilities
✓Answer assigned support emails, tickets, live chats and calls using approved guidance.
✓Search verified customer profiles and transaction history to investigate and explain account activity.
✓Freeze an account from an assigned case when immediate protection is needed; unfreeze only after the required live identity check.
✓Send a secure recovery link or reset trusted-device approvals after recent live identity verification.
✓Use a capped one-time case credit on an assigned non-fraud ticket. Dian may reverse only that exact support credit within 24 hours.
✓Read sanitized HiFi rail status, triage fraud reports, and escalate provider, legal, chargeback, custody or identity-change decisions.
✓Dian: manage approved Personal Assistant tasks and primary support coverage. Bea: provide secondary support and assistant coverage.
Always escalate
PhishingFraudAccount takeoverIdentity changesChargebacksLegal threatsLost deviceCrypto movement
Access boundary
×No API keys, owner/admin role, raw database access, full bank details, treasury, crypto custody, arbitrary debits, withdrawals, account closure, or identity-profile changes.
×Never set or disclose a customer password, MFA code, recovery link, session, or credential. Recovery links go only to the verified customer email.
×Never share customer information outside Kronos or work from an unapproved device or insecure network.