Today
Ready when customers need you.
Work only inside assigned queues. Escalate fraud, identity changes, legal threats, chargebacks, complaints, or anything outside the approved playbook.
Current shift
00:00:00
Not clocked in
Hours are submitted weekly and paid monthly in USD after owner approval. Ticket and task activity helps corroborate time; it does not automatically decide pay.
Assigned to me
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Urgent fraud
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Waiting chats
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Voice follow-ups
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Priority queue
Work in this order unless an owner changes priority.
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Before every reply
Keep the customer and Kronos safe.
1Verify context; never ask for passwords, MFA codes, seed phrases, full card numbers, or full SSNs.
2Use only approved help material. Escalate uncertainty instead of guessing.
3No refunds, identity changes, database access, crypto movement, or banking actions.
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Choose a support conversation.
Security queue
Loading fraud reports…
Choose a fraud report. Contain and escalate—do not approve money movement.
Live
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Choose a live chat.
Live and callback queue
Claim only calls you can handle now.
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Secure voice rules
!Caller verification shown here is context, not permission for identity, account, or money changes.
↑Immediately escalate fraud, suspected takeover, legal threats, lost devices, and payment disputes.
Assigned PA tasks
Only owner-assigned work appears here. Every status change is recorded.
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Work session
00:00:00
Not clocked in. Add the ticket or task you are starting.
This week
Submit once the week is complete.
| Date | Reference | Hours | Check |
|---|---|---|---|
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Evidence summary
Used to flag mistakes for human review.
Overlapping timeChecking
Ticket/task referencesChecking
Support activity matchChecking
Owner approvalRequired
Payment
RateUSD $2/hour
DestinationVerified USD account
CadenceMonthly
ProviderKronosPay HiFi
Approved responsibilities
✓Answer assigned support emails, tickets, and live chats using approved guidance.
✓Handle routine phone support and document the outcome.
✓Triage fraud reports and immediately escalate for owner review.
✓Dian: manage approved Personal Assistant tasks and primary support coverage. Bea: provide secondary support and assistant coverage.
Always escalate
PhishingFraudAccount takeoverIdentity changesChargebacksLegal threatsLost deviceCrypto movement
Access boundary
×No production database, treasury, banking, HiFi, crypto custody, identity-change, refund, or owner/admin controls.
×Never share credentials, MFA codes, sessions, access links, or customer information outside Kronos.
×Never work from an unapproved device or public Wi‑Fi without the approved secure connection.